A secure and cost efficient operation of business systems is essential for companies
operating in the competitive sector. Application of IT Outsourcing can be a solution,
and it has been tested and proven in both the Hungarian and international practice.
In that scheme the customer buys high quality and measurable service, at a predefined
cost level. The Outsource Business Unit of Synergon System Integrator (SRI) performs
its activities according to the ITIL industrial standard, which has become a generally
accepted standard by now, and provides excellent service to its customers.
The ITIL operating model applied by SRI is made up of several components. The
first, i.e. the customer level component is a Service Center that is well-built
and capable of covering a 7x24 service time, performing call receiving and call
registering activities, if possible, resolving problems during calls, highlighting
the most efficient and rapid solution. On the second level there are staff with
a wide scope of skills at the disposal of the customer, thanks to the applied
supervision services these staff perform proactive activities, thus minimizing
the outage of business processes. Our staff working at this level do their jobs
by remote access and on-site presence.
Owing to the culture of the business unit, our staff always approach the functional
business units with the mindset of “how could we improve our services/manage better”
every time they encounter complex problems. These business units have highly qualified
staff, they have the appropriate know-how for all new technologies (e.g. application
of VMware virtualization technologies, slim client solutions) that ensure the
implementation of a more fault-tolerant and economical environment for the customer.
From among them it is worthwhile to highlight the application of VMware virtualization
solutions, and the slim client solutions..
The Outsource Business Unit highly focuses on the development of a strategic
partnership with the customer, since this relationship is the only way to ensure
constant communication, thereby supporting a better direction of operation. It
is always the purpose of the business unit to provide solutions above the accomplishment
of basic service levels and to ensure maximum customer satisfaction.
CONTENTS OF THE SERVICE
- Infrastructure operation
- Operation of servers and workstations at operating system level.
- Operation of servers and workstations at application and/or operation support
level.
- Directory services
- Network operation (LAN and WAN)
- Operation of group work applications
- IT security operation
- Back-up and archiving services
- Path management and version change services
- Virus protection services
- Support to office technology and communication devices
- VIP user management
- Error and problem management
- Change and configuration management
- Proactive monitoring and event management
- Capacity and availability monitoring, preparation of trend analyses
- Asset management
WHY SYNERGON SYSTEM INTEGRATOR?
FREQUENTLY ASKED QUESTIONS
What are the benefits of Outsourcing?
It provides measureable and accountable service at a high quality level, according
to predefined processes.
Why is it better than insourcing?
It is difficult to find staff who have the appropriate skills in several IT-related
areas, thus covering the wide scope of the IT challenges of the company. However,
in the case of outsourcing you buy services, rather than people, thus the qualified
team of professionals will be at your disposal at all times.
The place of IT in the organization!
In outsourced operations the Customer is able to focus more energy and attention
on its own business processes.
How does outsourcing help me with developing my business processes?
By becoming thoroughly familiar with Business processes and starting from the
capacity and availability data extracted from the operation of the existing infrastructure,
the Outsource partner can submit appropriate proposals for cost efficient developments.
What should I buy from the IT operation support tools available in the market?
The Outsource partner has the required operation support applications, therefore
the Customer does not have to spend money on these - he does not have to buy hardware
and software - these activities are also available as services.
MAJOR REFERENCES FOR THE SYNERGON GROUP
AEGON
Full-scale infrastructure operation
BKV (Budapest Transport Company)
Full-scale infrastructure operation
BAT
Full-scale infrastructure operation
Philips
Full-scale infrastructure operation
Magyar
