These days companies in the business sphere focus on enhancing their competitiveness
as a first priority. In order to accomplish this objective, we need to ensure
the continuity of business, enhance the safety and the protection of the data,
while reducing the costs of related service support. In order to create an opportunity
to fulfill these seemingly conflicting expectations (i.e. sustainability of constant
and safe business operations, while reducing costs), it is important that the
operations of the given company be supported by an appropriate control system
and professional background, as this is an essential element of proactive interventions.
A secure and cost efficient operation of business systems is essential for companies
operating in the competitive sector. Application of IT Outsourcing can be a solution,
and it has been tested and proven in both the Hungarian and international practice.
In that scheme the customer buys high quality and measurable service, at a predefined
cost level. The Outsource Business Unit of Synergon System Integrator (SRI) performs
its activities according to the ITIL industrial standard, which has become a generally
accepted standard by now, and provides excellent service to its customers.
System Support Services
Support services assist and complement the work of IT system operators. These
help to guarantee high quality system operation which is capable of fully satisfying
the needs of a particular company or organization. Support services include SLA
based reactive and proactive activities aimed to increase availability, as well
as overall audits and consulting activities defining medium and long-term operations.