Datecenter and Cabling Systems Business Unit

The DCS (Datacenter and Cabling Systems) Business Unit deals with the building of complete machine rooms, building control systems, structured cabling and security technology solutions.  It possesses the professional skills of copper and optical cabling, practice of several years, the qualifications of several manufacturers, e.g. Brand-Rex, AMP, Reichle & De-Massai, as well as security technology and path design rights and membership in chamber of engineers.

Communication Business Unit

The Network Communication Business Unit has been dealing with networks and active network tools since the 1990s.  In addition to the products of Cisco, Nortel Networks, IBM Tivoli Netcool and other market leader manufacturers, the portfolio contains several proprietary products.  These proprietary solutions include VoiceCover, a uniform messaging system, various XML applications running on IP telephone (these help the layout of systems, matching the needs of customers in the development of uniform communication infrastructure), and the NetDoc system, which provides updated network documentation necessary for the professional performance of operating tasks.  Since 1997 SRI has been a partner of Cisco Gold and has several specializations unique in the Hungarian market.

Security Solutions Business Unit

The Security Solutions Business Unit is prepared to offer state-of-the-art solutions to the customers on the subject of network security, as well as complex security systems.  On the subject of network security, the portfolio includes Cisco and heterogeneous safety solutions (firewalls,VPN, IDS, IPS, identity management, dedicated hardware solutions); while complex systems include antivirus applications, content filtering, host-based IPS, PKI systems, authentication management and incident management.  Regarding IAM (Identity & Access management) systems, we are proud to have received several awards, thanks to our experiences unique in the Hungarian market.  The professionals responsible for security technology hold qualifications from companies considered market leaders, from the software publishers included in the portfolio (e.g. Check Point Certified Security Expert Plus, Crossbeam XOS specialist, RSA Security Administrator, ISS Certified Specialist, Cisco CCIE) as well as several internationally acknowledged exams (SANS, CISSP).

System Integration Business Unit

The System Integration Business Unit deals with software and hardware systems and their integration, which includes high-level knowledge of the base infrastructure systems, the application system, system management solutions, back-up systems, software licensing solutions, Intel and Unix based servers, storage systems, complex back-up solutions, blade systems and virtualization solutions (Vmware, Hyper-V).  The high level of knowledge amassed by the business unit is well demonstrated by the fact that the professionals of the business unit hold official Microsoft systems engineer (Microsoft Certified Systems Engineer on Windows 2003), systems administrator (Microsoft Certified Systems Administrator on Windows 2003) and special Microsoft (MCSE Messaging Specialist, Security specialist) titles - which mean that they have comprehensive skills and knowledge about almost every product of Microsoft; but several professionals working for the business unit also hold HP ASE (Accredited System Engineer) branch VMware Certified Professional (VCP) qualifications.

ERP-guidance

The ERP Business Unit has already been present for more than 10 years on the Hungarian market of corporate IT and corporate management, providing a reliable and comprehensive service and IT-security for its clients. The ERP Business Unit can implement integrated system solutions of corporate IT, with special regard to the introduction of the SAP-system, as well as it can operate, develop and extend existing systems, integrate them with other applied systems. ERP also offers system-support service that is the management of the problems occurring during operation.

Business applications

Synergon’s experts are able to integrate the possibilities of teamwork-applications, e-learning solutions and portal technologies into an integrated corporate knowledge management toolkit in a way that is unique on the Hungarian market. The introduction of several successful data warehouses with outstanding dimensions and complexity and business intelligence (BI) is associated with Synergon.

Service Coordination Business Unit

The primary function and responsibility of the Service Coordination Business Unit is to ensure service quality in the case of operation and operation support contracts.  For that purpose, in order to fulfill these functions, the business unit develops and continuously enhances the processes and rules determining operation, coordinates the activities of various professional business units and performs functions of crisis management and escalation management.

 

Service Center Business Unit

 

 

The Service Center provides the primary access point for the customers to our services. This includes the continuous provision of assistance by telephone, even 7x24, by which most of the faults that occur can be cleared remotely, by telephone consulting or remote login.  The Service Center is able to provide immediate assistance, which significantly reduces the down time of users owing to faults, and this also means the reduction of the resulting additional costs.

 

Outsource Business Unit

The Outsource Business unit  performs its activities according to the ITIL industrial standard, which has become a generally accepted standard by now, and provides excellent service to our customers. The experienced staff of engineers operate the processes defined by ITIL based on pre-defined and well-traceable processes at daily level. By virtue of their types, supporting tasks can be divided up into two large groups:

• Those system operators and system engineers work in the Operating Services group who operate as dedicated staff in the sites of the customers (on-site staff).  It is their responsibility to resolve any problems that cannot be sorted out remotely.   In addition to their professional skills and thorough knowledge of laptop and desktop machines, they are also knowledgeable in IP-based networks, office technology and communication tools and applications supporting infrastructure.
  

• The primary functions of the Control Center include the resolution of every event that is received from the Service Center and the well-built monitoring system. Thanks to these capabilities, it provides 7x24, constant monitoring and prompt troubleshooting solutions to the customers, furthermore, minimizes the likelihood of the occurrence of unexpected events on the basis of proactive incident and problem management.   The most often used modality for assistance is the Remote solution, which highly contributes to decreasing the down times occurring through faults.  The solutions we offer also include proactive problem management and constant capacity and availability management.  In addition to the basic elements of infrastructure development - such as servers, team work, network, IT security - their services also include the control of applications defined according to the needs of the customer.

Project management

Synergon System Integrator applies project management to ensure the application of knowledge, capabilities, tools and techniques, in order to accomplish the objectives of the project.

The purpose of the application of project management is to organize the individual activities, by predicting as many possible threats and problems as possible, in a way that ensures the implementation of the project, despite all the difficulties and risks that occur, in the most thorough and successful way, and that the end result should fulfill the performance and quality criteria defined by the client of the project or the customer.  The several international project manager qualifications held by the business unit support the accomplishment of this objective.